ISO9001ISO9001 Certification

What is ISO9001?

ISO 9001 is an international certification standard for quality management systems to provide consistent products and services and improve customer satisfaction. There is no limitation on the type of industry or business category that can be certified, and any organization can operate under ISO 9001. It is the most popular certification standard in the world, with more than 1 million organizations in more than 170 countries having acquired and operating the certification.

Benefits of Certification

1. Increase in customer satisfaction

ISO 9001 certification is also required to incorporate and reflect customer requirements, and obtaining ISO 9001 certification will directly lead to increased customer satisfaction.

2. Standardization of operations

Because "where, who, and what" are clarified, "what is wasteful" and "what is not necessary" become clear, and what is necessary for the organization can be put in place.

3. Raising employee awareness

Internal communication is facilitated and it becomes clear who is doing what.

ISO 9001 Certification Flow

ISO 9001 can be implemented in as short as 3 months.

MASON has an "Express Plan" for immediate acquisition, a "Standard Plan" for regular acquisition, and a "Full Outsource Plan" that provides total support for acquisition and operation. MASON can also customize the plan to suit the customer’ schedule and propose the best support method.

1. Establishment of ISO System	Discussion of the current work flow and procedures and identification of current issues. Presentation of case studies of other companies in the same industry and business type. Quality policy development and documentation.
2. Review of ISO Operation	Conduct internal auditor training and issue certificates for internal audit committee members. Internal Audits Assistance in conducting management reviews
3. ISO9001 External Audits	Pre-ISO and post-ISO9001 acquisition external audit support.
4. Acquisition of ISO9001 certification and issuance of certificate of registration.
5. Post-ISO9001 Audits	Support for ISO9001 maintenance and renewal audits.

ISO 9001 Document Structure

MASON’s Service Plans

MASON offers three service plans to suit the customers’ needs and budget.

1. Standard Plan

Document preparation service
Recommended if the customers want to minimize costs and reduce workload.

Service Fee	Period	Additional Fee
780,000 yen	Approx. 3 months	None

2. Full Outsource Plan

One year of reliable support after ISO9001 certificate acquisition.
Recommended if the customers are anxious about maintenance audits after obtaining ISO certification, and want to establish ISO operations in-house.

Service Fee	Period	Additional Fee
1,380,000 yen	Approx. 6 months	None (for the first year after acquisition)

3. ISO Acquisition + Business Standardization - Business Visualization

Mason can deliver not only ISO acquisition but also business process visualization.

Service Fee	Period	Additional Fee
1,500,000 yen	Approx. 8 months	None

* MASON offers a co-creation plan with enhanced training for employees.
* If the customers would like an immediate acquisition, MASON can obtain certification in as short as 3 months (Some prerequisites may apply.)

Features of MASON's Service Plan

100% ISO 9001 Certification Guaranteed

Mason guarantees 100% success in obtaining certification. Even if unforeseen circumstances arise during the process, MASON will take full responsibility in assisting the customers in obtaining certification until it is completed.

MASON also creates quality manuals on the customers' behalf.

Mason will customize documents for the customers based on the customers' current situation and examples from other companies in the same industry, and based on all sample documents of "quality control manuals, regulations, forms, procedures, etc.".

Mason not only supports ISO acquisition, but also supports visualization of business processes.

MASON supports customers in the visualization of business processes by maximizing wide-ranging management improvement know-hows cultivated through ISO consulting services, which have been No. 1 in Japan. MASON will construct a management system that can be operated in accordance with the current level of the customers’ business.

Comparison of ISO9001 Acquisition Services

	MASON	Competitors
Acquisition Guarantee	100% certification guaranteed	Guarantee with conditions
Number of visits	Unlimited	Limited number of visits
Visiting Hours	Visits available after 6:00 p.m. on weekdays, weekends, holidays, etc.	Weekday business hours only
Documentation Policy	Conduct interviews to understand the company's current status, etc., and create various documents based on the information gathered.	Adapt the standard model and the rules. Difficulty in developing a Quality management system that meets the customers' needs.
Documentation	MASON prepares all major documents, minimizing the burden on the customers.	Customers revise and rename the sample documents from other companies.
ISO Auditors	Active ISO 9001 auditors on staff Extensive experience in ISO 9001 audit attendance	Consulting firms with only external auditor qualification in external audits.
Consultants	All consultants are SME diagnosticians and from major consulting firms. Schedule and deliverable images are very clear at the time of the proposal.	Retired consultants from Quality Control departments become contractors. Specific deliverables cannot be clarified before the consultation.
Post-acquisition support	Acting as ISO secretariat for annual audits One year of post-acquisition ISO operation and training for employees.	Many consulting services are only for acquisition. After acquisition, follow-up services are the visitations and consultations only.

ISO9001 Operation Improvement Consulting

The most important aspect of ISO9001 is its operation after acquisition. The rules established at the time of acquisition must be properly adapted to the company's condition and the global standard. This situation leads to multiple concerns such as uncertainty about operational decisions or lack of knowledge on which rules should be reformed.

Therefore, Mason has prepared "ISO Operation Improvement Consulting" as an operation improvement plan. This ISO operation improvement consulting service which utilizes our knowledge and experience can provide three benefits to the customers.

Benefits of ISO Operation Improvement Consulting

Reduction of Internal Costs

Integration reduces in-house man-hours related to maintenance. Man-hours were reduced by nearly 30% for a customer.

Significant reduction in the number of pages of manuals.

A total of nearly 100 pages of manuals were reduced by nearly 70%.

Establishment of a management system that is suitable to the customers’ current situation.

Establishment of an integrated management system that can be operated in accordance with the current level of the customers’ business. MASON develops a management system that enables continuous business improvement.

Full support system for ISO operation improvement consulting.

Unlimited consultation on operational concerns via e-mail and telephone.

Customers can consult MASON with any questions or concerns related to the operation of ISO by e-mail without limitation.

Outsourcing of the ISO secretariat eliminates the risk of overlooking tasks through reduced volume of workload.

When the monthly task to be implemented, as determined by an internal document, comes around, the customers will receive an email confirming the implementation of the task. This eliminates the risk of overlooking the monthly ISO activities.

Can be applied for items pointed out during inspections.

The customers no longer have to worry about points raised during audits. MASON’s consultants are always available for consultation so they can respond even at short notice.

Customers can select the kind of support needed.

MASON provide on-site support for employee training and internal audits that must be conducted in the course of ISO operations.
* Visiting support course

Management consulting for business and operational reforms.

MASON not only complies with ISO standards and operate the system, but also support the development of a system that enables continuous review of the management system as well as business efficiency improvement and expansion while taking the customers’ business into account.

Service Fee	Period
From 60,000 yen	(minimum) 1 month